Privacy Policy

RhinoBus ("We" or "Our" or "Us" or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our charter bus booking services, visit our website, or use our mobile application.

Please read this privacy policy carefully while accessing or using our services. By using our platform or services, you agree to be bound by the terms described herein. Your acceptance of this privacy policy constitutes your consent to the collection, processing, usage, and transfer of your personal information (including sensitive personal information) in accordance with this policy.

1. Scope

This Privacy Policy applies to the use or access of RhinoBus's website, mobile application, and any other platform or service provided by the Company (collectively referred to as the "Platform"). The Platform facilitates charter bus booking, group travel services, and other transportation-related services that we may provide from time to time ("Services").

2. Purpose

This Privacy Policy helps you understand:

• The type of personal information we collect from users
• The purpose of collection and how we use such information
• How and to whom we will disclose such information
• How we protect the personal information collected
• How users may access and modify their personal information

3. Definitions

4. Information We Collect

We may collect the following categories of personal information:

• Name and contact information (phone number, email address, physical address)
• Travel details (pickup location, destination, travel dates and times)
• Number of passengers and trip requirements
• Payment information (credit/debit card details, billing address)
• User ID and password
• Age and gender (if voluntarily provided)
• Geographical location through IP address
• Group or organization details for corporate bookings
• Special requirements (accessibility needs, specific requests)
• Communication history with our customer service team
• Documents such as identification, licenses, or permits when required

5. Automatic Data Collection

We may automatically receive and store information about your browsing activity, including:

• Browser type and operating system
• IP address and Internet Service Provider (ISP)
• Pages visited and time spent on our platform
• Referring/exit pages and URLs
• Clickstream data

We use cookies and similar technologies for technical administration, research and development, and user administration. We do not knowingly collect personal information from children under 13 years of age.

6. How We Use Your Information

We use your information for the following purposes:

• Processing and confirming your charter bus bookings
• Providing customer support and responding to inquiries
• Sending booking confirmations, updates, and reminders
• Processing payments and billing
• Improving our services and platform functionality
• Personalizing your experience and providing relevant recommendations
• Conducting surveys and research for service improvement
• Sending promotional offers and marketing communications (with your consent)
• Preventing fraud and ensuring platform security
• Complying with legal obligations and regulations
• Resolving disputes and enforcing our terms and conditions

7. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who help us provide services (payment processors, bus operators, technology providers)
• Business Partners: Local bus companies and fleet owners who fulfill your booking
• Legal Authorities: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with any merger, sale, or transfer of company assets
• With Your Consent: When you explicitly agree to share information

We ensure that all third parties who have access to your information adopt reasonable security practices and maintain confidentiality.

8. Data Security

We implement reasonable security practices and procedures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These include technical, operational, managerial, and physical security controls. However, no internet transmission is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.

9. Your Rights

You have the right to:

• Access your personal information
• Correct or update inaccurate information
• Delete your personal information (subject to legal requirements)
• Withdraw consent for data processing (though this may limit service availability)
• Opt-out of marketing communications
• Request a copy of your data

To exercise these rights, please contact us at charters@rhinobus.com

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. After account cancellation, we retain certain information for 180 days as required by law. Non-personally identifiable data may be retained indefinitely.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Prohibited Use

While using our platform, you agree not to:

• Upload or share content that infringes on others' rights
• Post obscene, offensive, or harassing content
• Share false, misleading, or fraudulent information
• Impersonate another person or entity
• Upload malicious code or viruses
• Violate any applicable laws or regulations

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our platform and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated policy. We recommend reviewing this policy periodically.

14. Contact Us / Grievance Redressal

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact our Grievance Officer:

15. Consent

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.