Cancellation Policy
Effective Date: January 1, 2026
Free Cancellation
You can cancel your booking free of charge up to 15 days before your scheduled departure date. Full refund will be processed within 5-7 business days.
Cancellation Fees
Cancellations made less than 15 days before departure may incur fees:
- 8-14 days before: 50% cancellation fee
- 3-7 days before: 75% cancellation fee
- Less than 3 days: No refund
How to Cancel
To cancel your booking, please contact your dedicated trip manager or call our support team at 888-387-8425. You can also email us at charters@rhinobus.com.
Modifications
If you need to modify your booking instead of canceling, please contact us as soon as possible. We'll do our best to accommodate your changes subject to availability.
Contact Us
For questions about our cancellation policy, please contact us:
Phone: 888-387-8425
Email: charters@rhinobus.com